Retrieving Forgotten Username

If you have forgotten your username and you have an email address tied to your ProgressBook account, you can request that the system email it to you.

Note: If you are required to log in using your Google account, you cannot request to retrieve a forgotten username. This procedure only functions for standard ProgressBook accounts.

1.On the Sign In screen, click Forgot your user name or Password?.

Click Forgot your username or Password?

2.On the Account Recovery screen, select I forgot my user name.

3.In the Please enter email field, enter the email address associated with your ProgressBook account.

Select I forgot my user name

4.Click Continue.

A message displays indicating that an email containing your username has been sent to you.

5.Go to your email account to retrieve your forgotten username.

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